Data protection

Data Protection

• 1.1 Legal Notice
• 1.2 Privacy Policy
• 1.3 Cookie Policy
• 1.4 Additional Information

1.1 Legal Notice

IDENTIFICATION DETAILS OF THE INFORMATION SOCIETY SERVICE PROVIDER

In accordance with the provisions applicable to the processing of personal data and the protection of privacy in the electronic communications sector, we hereby provide you with the following information:

LABORATORI BIOCENTRE, S.L.U., [hereinafter BIO-CENTRE], is the owner of the website biocentre.ad, which acts exclusively as the manager of the contents of this website, with registered address at: C/ ISABEL SANDY, 2 - 1er 2a -AD700 LES ESCALDES (PRINCIPALITY OF ANDORRA), NRT L-712456-J, registered in the Commercial Register under Nº 910456D, and is responsible for the management and operation of the aforementioned website.
If you wish to contact us, you may do so by post at the address indicated in the previous paragraph, or by email at biocentre@biocentre.ad

INTRODUCTION

This Legal Notice governs the use of this website. Access to the website is free of charge, except for the cost of the connection through the telecommunications network supplied by the access provider contracted by the users.

ACCEPTANCE

Use of the Website confers the status of User and implies full and unreserved acceptance of each and every provision included in this Legal Notice, in the version published by BIO-CENTRE, at the moment the User accesses the Website. Consequently, the user must read this Legal Notice carefully each time they intend to use the website, as it may be subject to modifications.

INFORMATION ABOUT “LINKS”

BIO-CENTRE is not responsible for websites that are not its own or that belong to third parties, which may be accessed through “links”, nor for any content made available by third parties.
Any use of a link or access to a website that is not owned by BIO-CENTRE is carried out at the user’s sole will and exclusive risk, and BIO-CENTRE neither recommends nor guarantees any information obtained through a link external to the biocentre.ad website, nor shall it be liable for any loss, claim or damage arising from the use or misuse of a link, or from the information obtained through it, including other links or websites, from any interruption in the service or access, or from the attempted use or misuse of a link, both when connecting to the biocentre.ad Website and when accessing information from other websites through the same Website.

LIMITATION OF WARRANTIES AND LIABILITY

BIO-CENTRE makes every effort to avoid any error in relation to the contents of this website.

BIO-CENTRE adopts the necessary measures and mechanisms to ensure the security of communications and transactions carried out through the website, according to the state of technology and in accordance with the type of transactions and services made available to users.

BIO-CENTRE shall not be liable for any damage that may be caused to users’ computer systems for any reason beyond or not attributable to this website, including, without limitation, damage caused by interference, omissions, interruptions, computer viruses, telephone faults or disconnections in the operational functioning of the electronic system. Likewise, BIO-CENTRE shall not be liable for any interruption, error or failure occurring in the system due to malfunction of the network or of the servers connected to it.

INTELLECTUAL AND INDUSTRIAL PROPERTY, REGISTERED TRADEMARKS

The structure, design and form of presentation of the elements —graphics, images, files, logos, colour combinations and any element eligible for protection— are protected by intellectual property rights owned by BIO-CENTRE.

The reproduction, transformation, distribution, public communication, making available to the public and, in general, any other form of exploitation, whether partial or total, of the elements referred to in the previous section are prohibited. Such acts of exploitation may only be carried out with the express authorisation of BIO-CENTRE and, in all cases, must make explicit reference to BIO-CENTRE’s ownership of the aforementioned intellectual property rights.

Only private use of the documentary material prepared by BIO-CENTRE is authorised. Under no circumstances may any protection devices or security systems that may be installed be removed, altered, bypassed or manipulated.

Except with the express authorisation of BIO-CENTRE, linking to “final pages”, “framing” or any other similar manipulation is not permitted. Links must always point to the main page or “home page” biocentre.ad.

The distinctive signs —trademarks and trade names— of BIO-CENTRE, are protected by industrial property rights, and the use or manipulation of any of them is prohibited, except with the express written authorisation of BIO-CENTRE.

DO NOT SHARE YOUR PERSONAL INFORMATION

BIO-CENTRE will never send you an email or call you by telephone to ask you to disclose or verify the password of your BIO-CENTRE account, your bank account or credit card numbers, or any other type of personal information. If someone contacts you or you receive an unsolicited email asking you for any of the above information, do not reply and immediately inform BIO-CENTRE, so that the incident can be investigated.

IDENTIFY FAKE EMAILS —'spoofing' or 'phishing' attempts—

Ignore any email you receive requesting personal information or redirecting you to another website that is not owned by BIO-CENTRE, or by companies within its group, or asking you to pay by a method other than that authorised by BIO-CENTRE, as it could be an identity theft attempt —'spoofing' or 'phishing'— and should be considered fraudulent.

BIO-CENTRE uses the domain “biocentre.ad” for its emails. If you receive an email with a different format, for example: biocentre.security@hotmail.com, you can be sure that it is a fake email. Some phishing emails contain links to websites that use the word “BIO-CENTRE” in their URL, but will direct you to a completely different website. If you move the mouse over the link, you will be able to see the associated URL, which will probably have a different format from the links on the authentic BIO-CENTRE websites.

If you nevertheless click on a phishing email and are redirected to a page that resembles "Your Account" or any page asking you to verify or modify your personal information, ignore it and consider it fraudulent.

REPORT 'phishing' ATTEMPTS

Send an email to biocentre@biocentre.ad and attach the email that you consider to be fake. By attaching this fraudulent email, you are helping us to locate its origin.
If you cannot attach the fake email, forward it to dpd.biocentre@andornet.ad and include as much information as possible about it.

1.2 Privacy Policy

DATA CONTROLLER

In accordance with the provisions of Law 29/2021, of 28 October, the Qualified Law on Personal Data Protection, we inform you that the personal data provided through the forms, as well as your email address, have been included in a processing activity owned by LABORATORI BIOCENTRE, S.L.U., [hereinafter BIO-CENTRE], with registered office at C/ ISABEL SANDY, 2 - 1er 2a -AD700 LES ESCALDES (PRINCIPALITY OF ANDORRA), NRT L-712456-J, registered in the Commercial Register under Nº 910456D, and responsible for the management and operation of the aforementioned website.

You are informed that the data may be processed for the purpose of providing information about our products and/or services by electronic means, provided that you authorise us to process them. Your data may be subject to profiling in order to apply a loyalty plan according to the client’s commercial relationship and to offer proposals suited to your preferences. However, you may object at any time to this type of communication by sending an email to biocentre@biocentre.ad indicating in the subject line "Unsubscribe from the distribution list".

Likewise, you may exercise your rights of access, rectification, erasure, objection, portability and restriction by sending a written request accompanied by a photocopy of your ID card or equivalent supporting document to the following email address: dpd.biocentre@andornet.ad, indicating in the subject line "Data Protection".

POLICY

BIO-CENTRE is particularly committed to protecting the data of users of the services accessed through the website. Through this Privacy Policy, users of biocentre.ad are informed of the processing and uses to which the personal data collected on the website through the additional information are subject, so that they may decide, freely and voluntarily, whether they wish to provide the requested information.

SECURITY MEASURES

Finally, you are informed that BIO-CENTRE, has adopted the appropriate technical and organisational measures in its information system in order to ensure the security and confidentiality of the stored data, thereby preventing their alteration, loss, unauthorised processing or access; taking into account the state of the art, the costs of application, and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity associated with each processing activity.

USER RIGHTS

The data subject may, in all cases, exercise the rights available to them under Law 29/2021, the Qualified Law on Data Protection, by means of this document, namely:

A.- The right of access, which may be exercised annually, except where a legitimate interest is duly demonstrated.

BIO-CENTRE will notify its decision within one month. If the decision is favourable, the data subject may access the information referred to within 10 days following notification.

B.- The rights of rectification and erasure may be exercised in accordance with the following provisions, provided that the data subject considers that the data collected in our processing activities are inaccurate, incomplete, inadequate or excessive. In this case, they may exercise these rights through any of the means previously provided.

BIO-CENTRE, will proceed with the rectification or erasure within 10 days following receipt of the request.

C.- The right to object may be exercised in accordance with the following provisions, whenever the data subject wishes to object to the processing of their personal data, whether the data are lawfully processed on the basis of legitimate interest or consent for advertising purposes.

D.- The right to portability may be exercised in accordance with the following provisions, whenever the data subject considers that the data collected in our processing activities must be returned to the data holder, or to another third party —Processor—.

E.- The right to restriction of processing may be exercised after exercising the right to object to the processing of their data, and while the right to object has not been resolved, the processing of the data shall be restricted.

CHANGES TO REGULATIONS

BIO-CENTRE, reserves the right to modify this policy in order to adapt it to legislative or case-law developments. Such changes will be communicated with the necessary advance notice on our website, without prejudice to requesting the necessary consent from the affected parties when such consent is not considered to have been granted in accordance with the terms of this policy.

If you have any doubts, questions or comments regarding these regulations, please do not hesitate to contact us about this matter at: biocentre@biocentre.ad

1.3 Cookie Policy

The domain biocentre.ad uses automatic collection procedures known as "Cookies" to gather personal information such as browser type or operating system, referring page, path, ISSP domain, etc. All of this is done in order to improve the services provided. "Cookies" help us adapt this website to your personal needs.

What are Cookies?

A "Cookie" is a small file stored on the user’s computer that allows us to recognise them. The set of "Cookies" helps us improve the quality of our website by allowing us to personalise, to a certain extent, each user’s browsing experience on our website. "Cookies" are currently essential for the functioning of the Internet, providing numerous advantages in the provision of interactive services and facilitating the browsing and use of our website.

Please remember that "Cookies" cannot damage your device and that, when enabled, they help us identify and resolve errors and improve the usability of our website, providing a better experience.

Cookies are used to:

• Ensure that web pages can function correctly.
• Store preferences, such as language or font size.
• Understand the user’s browsing experience.
• Collect anonymous statistical information, such as which pages the user has visited or how long they have remained on the website.

Type, purpose and operation

Cookies, depending on their duration, may be divided into session cookies or persistent cookies. The former expire when the user closes the browser. The latter expire when the purpose for which they are used is fulfilled or when they are manually deleted.

In addition, depending on their purpose, Cookies may be classified as follows:

• Required: these are strictly necessary and essential for the proper functioning of the website. They are usually generated when the user accesses the website or logs in, and are used to identify the user on the website for the following purposes:
  • They keep the user identified so that, if they leave the website, browser or device and later return to the same page, they will remain identified, thereby facilitating browsing without having to log in again.
  • To check whether the user is authorised to access certain services or areas of the website.
• Preference cookies: They allow the website to record information related to how the website behaves or appears, such as the language or region where the user is located.
• Statistical / analytical cookies: They are used to analyse and improve the browsing experience, optimise the operation of the website and see how visitors interact with it, by collecting and reporting information usually anonymously, although in some cases they may also uniquely and unequivocally identify the user in order to obtain reports on users’ interests in the services offered by the website.
• Marketing cookies: These collect information about the advertisements shown to website users. They may be of two types:
  • Anonymous: They only collect information about the advertising spaces displayed on the website, regardless of the user who accesses it without expressly identifying themselves.
  • Personalised: They collect personal information from the website user through a third party, for the purpose of personalising those advertising spaces.
• Geolocation cookies: These cookies are used to determine in which country or region the user accessing a website service is located, in order to offer content or services suited to their location.

Appropriate privacy / Cookie management:

For more information about the appropriate configuration of cookies and the options for enabling, restricting and/or disabling them, please refer to the help section of your browser:

The user should be aware that, by disabling Cookies, some functionalities and services may be disabled or may behave differently from expected, such as remaining logged in, keeping purchases in the basket, location settings, etc., among others, and that the browsing experience may be significantly degraded.

Update of the Cookie Policy

The data controller may modify this Cookie Policy in accordance with legislative or regulatory requirements, or in order to adapt this policy to issued instructions.

1.4 Additional Information